Active Assistance provides a live-in care service for adults and children with spinal cord injuries and neurological conditions. Many of their clients are tetraplegics, requiring a consistently high-quality level of care from the businesses carers, or PA's.

In March 2008, ISIS invested in Active Assistance enabling MD Andrew Allan to continue to focus on delivering the consistently high levels of quality of service to clients, and continued investment in recruitment, training and development. In 2009 Active Assistance won a UK National Training Award in the Medium Size Employers category for their PA training and development programme, adding to the many awards received in the past for their service excellence.

In March 2010, ISIS realised its investment in Active Assistance after a merger with First Call Care Services, to create a national provider of live-in and live-out care to individuals with complex long term conditions.

"Our partnership with ISIS has been extremely important in helping us secure the continued growth and development of the business." Andrew Allan, Active Assistance.

"Active Assistance is a great example of ISIS supporting a family founded business through a strong period of growth. Maintaining and reinforcing the culture of quality imbued in the business by the Allan family has been critical to creating the robust platform the business can now leverage from in the next phase of its growth story." Matthew Caffrey, ISIS.

Timeline

- 1992  Business is founded by William Allan.


- 2002  Andrew Allan joins the business as MD.


- 2006  Active Assistance wins a Coutts Prize for Family Business. In-house training centre established.


- 2007  Andrew Allan wins Ceretas 'Manager of a Specialist Service' award.


- 2008  ISIS invests in Active Assistance.


- 2009  Active Assistance wins National Training Award in the Medium Size Employers category for their PA training and development programme.

- 2010  Active Assistance merges with First Call Care Services